Privacy Policy

Dirty Little Reefers (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and share information about you when you use our services, visit our website, or communicate with us through various channels. By using our services, you agree to the terms of this Privacy Policy.

We may collect and process the following types of information:

1.1 Personal Information
When you place an order, register as a supplier, or contact us, we may collect personal information, such as:

• Name
• Address and Shipping Information
• Email Address
• Phone Number
• Payment Information (processed by a third-party provider)

1.2 Business Information (Suppliers)
Suppliers may provide:

• Company Name
• Contact Name(s)
• Company Registration Code
• Shipping Preferences and Requirements

1.3 Usage Information
We may collect information about how you interact with our website, including:

• IP Address
• Browser type and version
• Device information
• Pages visited on our website

We use your information for the following purposes:

• Order Processing: To process, fulfill, and manage orders placed by customers.
• Customer Support: To respond to inquiries, provide updates, and address customer and supplier issues.
• Supplier Coordination: To match customer requests with suitable suppliers and communicate orders.
• Communication: To send updates about orders, promotions, changes to policies, and other relevant information.
• Improvement of Services: To analyze and improve our website, services, and user experience.
• Legal Compliance: To comply with legal obligations and ensure the security and integrity of our services.

We only share your information in the following circumstances:

• With Suppliers: We share customer details (such as name, shipping address, and contact information) with suppliers strictly to facilitate order fulfillment. Supplier details are not shared with customers to maintain anonymity.
• With Third-Party Service Providers: We may use third-party providers for payment processing, data analytics, and marketing. These providers only have access to information necessary to perform their functions and must adhere to strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law or if we believe it is necessary to prevent harm, fraud, or to protect our rights and interests.

Dirty Little Reefer takes reasonable measures to protect your information from unauthorized access, misuse, alteration, or disclosure. However, no data transmission or storage system can be guaranteed as 100% secure, so we cannot ensure or warrant the security of any information.

Depending on your location and applicable laws, you may have rights to:

• Access and Update Information: You may contact us to review, update, or correct your personal information.
• Data Deletion: Request deletion of your personal information, subject to certain legal limitations.
• Object to Processing: Object to certain processing of your information, including for marketing purposes.
• Data Portability: Request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact us using the contact information below. We may require you to verify your identity before processing your request.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations. Supplier and transaction data are retained as long as necessary to support business functions, fulfill legal or accounting requirements, or resolve disputes.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and improve our website's functionality. Cookies may collect information such as your IP address, browser type, and the pages you visit. You can control your cookie preferences through your browser settings.

Our services are not directed to children under 18, and we do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any significant changes by posting a prominent notice on our website or by contacting you directly. We encourage you to review this page periodically.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: admin@dirtylittlereefers.com
Phone: +447760304522

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your information as described.