Dirty Little Reefer is committed to delivering healthy and vibrant marine fish and corals to our customers. However, due to the sensitive nature of live aquatic life, we have established a clear Dead on Arrival (DOA) Policy to address any issues that may arise during transit. This policy applies to all marine fish and coral shipments throughout the European Union and the United Kingdom.
We understand that losses can happen even with the best care in shipping. Our DOA policy is here to protect you – please follow the guidelines below so we can quickly resolve any rare issues of animals arriving in poor
Our DOA policy covers the safe arrival of marine fish and corals to your designated delivery address. This policy applies if the marine life arrives in a state of death or irreversible decline due to conditions sustained during transit. To ensure a smooth delivery, please double-check that your shipping address is correct and that someone is available to receive the package. Following our provided acclimation guide is also crucial for the well-being of your new marine life.”
To ensure the policy is applicable:
Failure to inspect and report within this time frame may void the eligibility for DOA coverage. Please ensure you are available to receive and inspect your shipment upon its arrival.
If an item arrives alive but is not as described or the wrong item, please contact us immediately — we will work to correct the issue to your satisfaction.
To file a DOA claim:
Claims missing photographic evidence or submitted after the designated time frame will not be eligible for compensation (Except for extenuating circumstances, and solely at the discretion of Dirty Little Reefer).
Upon receiving and verifying a DOA claim:
Our DOA policy does not cover:
We go to great lengths to ensure that each fish and coral is safely packaged:
Dirty Little Reefer provides an acclimation guide to help customers safely transfer marine life into their tanks. Following these instructions is essential to avoid additional stress on the animals, which can impact their health after arrival. Failure to adhere to proper acclimation procedures may void the DOA policy.
To maximize the success of each delivery, customers are expected to:
While we strive to ensure safe and healthy delivery of marine life, Dirty Little Reefers is not liable for incidental or consequential damages arising from DOA cases. The extent of our liability is limited to the replacement or refund on the specific items purchased as specified in this policy.
For any DOA claims, concerns, or questions, please contact our customer service team at:
Email: admin@dirtylittlereefer.com
Phone: +447760304522
Our team is available to assist with DOA claims, answer questions, and provide further guidance on care and acclimation.
Copyright © 2025 DirtyLittleReefers - All Rights Reserved.
Join our mailing service, for deals or Rare fish and coral that pop up, get the first access